Support requests are handled through our contact form — it reaches the same team and lets you attach a file if that helps explain the problem.
Before you write
Including these details usually gets your answer in one reply rather than three:
- Product name and version (for example, TurboCAD 2026 Platinum)
- Your operating system
- Your order number or licence key, if the question is about activation
- What you did, what happened, and what you expected instead
Faster answers
Many questions are already covered in the knowledge base, the FAQ, or the product activation guide.